Some players fixed mute/black screen crashes by disabling:
The game defaults to DirectX 12, but many players report that DX11 eliminates nearly all crashes. Here’s how to force it: house of the dead remake crash fix
On Steam:
On GOG or other platforms: Add the same command to the game’s executable shortcut target. Some players fixed mute/black screen crashes by disabling:
If you’ve tried the above and crashes persist, gather: On GOG or other platforms: Add the same
Then contact the game’s official support with those details. Include screenshots of error dialogs and recent changes to your system.