If you usually pay through a local agent (like a Paga agent, M-PESA outlet, or small shop), they might have recorded your serial number during your last payment. Visit them with your phone number. Many agents keep logs.
| Method | Success Rate | Effort | |----------------------|--------------|--------| | Bottom/back sticker | High | Low | | On-screen menu | High | Medium | | Original box | Medium | Low | | Receipt/warranty | Low | Low | how to find startimes decoder serial number hot
This is a common problem, especially with older decoders. If the sticker is faded, torn, or gone: If you usually pay through a local agent
The serial number is a unique code (usually 10–12 digits, sometimes starting with ST or a similar prefix). You can find it in several places: This is a common problem, especially with older decoders