Like many hardware vendors, IDnow avoids using the letter 'O' and the number '0' interchangeably. However, their font can be ambiguous.
Cause: A previous, failed installation left a corrupt registry key. Fix: idnow serial number install
Before you email support, gather:
Email: enterprise-support@idnow.io with subject line: Serial Number Install Failure - [S/N] Like many hardware vendors, IDnow avoids using the
Once installed, open the IDnow Diagnostic Tool (installed automatically to C:\Program Files\IDnow\). Email: enterprise-support@idnow
For enterprises using a pre-configured virtual machine: