Just enter your Huawei ID email and password. If you see a “Verification failed” error:
When contacting support, provide:
If you simply need to sign in, follow these steps: koz-al00 huawei id
| Error Message | Likely Fix | | :--- | :--- | | "Network error" | Your Wi-Fi is blocking Chinese servers. Use a VPN set to Hong Kong or mainland China. | | "Device search is off" | You cannot reset the password without disabling "Find Device" first. You must log into cloud.huawei.com to turn it off remotely. | | "Account does not exist" | You are trying to log in via "Facebook/Google" on the phone. The Koz-AL00 uses pure Huawei ID (email/number only). | Just enter your Huawei ID email and password
Unlike global Huawei phones, the koz-al00 runs EMUI 12 or 13 (China version) which has: | | "Device search is off" | You