If you successfully log into the website but cannot log into the desktop app, the problem is not your credentials—it is the software or network.
If you cannot log into the website, proceed to account recovery. red giant id and password work
You may have received a serial number instead of direct login access.
In that case: If you successfully log into the website but
Subject: Red Giant ID and Password Functionality
Date: [Current Date]
Purpose: To verify operational status, troubleshoot login failures, and secure access for Red Giant software (now managed via Maxon). You may have received a serial number instead
A: Yes—as long as the email matches. The password must be the one set on the Maxon account, not your old Red Giant password.