Before you head to the venue or launch your event, run through this checklist:
For Audience Members:
For Event Organizers:
The moment of truth: show night. How does the Renaetom ticket actually work at the door?
The platform’s API can embed ticket purchasing directly into Facebook events or Instagram bios. The fewer clicks between a fan seeing your show and buying a ticket, the better. renaetom ticket show work
Proactive teams avoid "Show Work" failures by adhering to these three rules:
No system is perfect. Here are frequent problems users face and how to solve them: Before you head to the venue or launch
| Problem | Likely Cause | Solution | |--------|--------------|----------| | QR code won’t scan | Screen brightness too low or cracked screen | Turn up brightness; staff can manually enter code | | Ticket says “already used” | Someone else accessed your forwarded email or screenshot | Contact venue box office with proof of purchase | | App shows “invalid ticket” | Purchased for wrong date or cancelled show | Check order confirmation; request refund from Renaetom support | | No ticket in email | Spam filter or typo in email address | Log into Renaetom account online to resend |
Pro Tip: Always download your Renaetom ticket to a mobile wallet (Apple Wallet/Google Pay) before arriving at the venue. This works even without internet. For Event Organizers: The moment of truth: show night