Select the correct version (32-bit or 64-bit) → click Download → accept SAP terms.
After download:
Cause: Opening a report created with a newer version (e.g., Crystal Reports 2016 or 2020).
Solution: You cannot downgrade .RPT files. Either upgrade your designer to the newer version or recreate the report from scratch in 13.0.20. sap crystal reports 13.0.20 download