If you manage VSSW for an organization, here are backend issues to consider:
Contact the Vancouver School Board IT Service Desk: vssw login
When you call, have your employee ID and a brief description of the error message ready. If you manage VSSW for an organization, here
| Problem | Likely Fix | |--------|-------------| | “Invalid username or password” | Caps Lock on? Try resetting via VSB password portal. | | Page won’t load | Use Chrome or Edge (avoid Safari or Firefox for this portal). | | MFA code not accepted | Check your phone’s time sync (Settings → Date & Time → Automatic). | | Account locked | Too many failed attempts. Wait 15 minutes or call IT. | When you call, have your employee ID and
Because VSSW portals handle sensitive government and beneficiary data, users must adhere to strict security protocols:
A: Typically 15 to 30 minutes of inactivity. This is a security feature to prevent unauthorized access if you step away from your workstation.