Once you have obtained the legitimate MSI file, follow these steps:

While functional, version 13.0.15 comes with specific constraints that users should be aware of:

If you no longer need the runtime or are troubleshooting, uninstallation is straightforward:

Once you have the legitimate Crruntime 64bit -13-0-15.msi file:

  • Download: Click the download basket or download button.

    • Direct Search Shortcut: If you are logged in, you can search for "Crystal Reports Runtime 13.0.15" on the SAP ONE Support Launchpad to find the exact package.

    You might be looking to download Crruntime 64bit -13-0-15.msi for one of the following reasons:

    | Error | Likely Cause | Solution | |-------|--------------|----------| | “This installation package is not supported by this processor type” | You’re on 32-bit Windows | Download the 32-bit version instead | | “Another version of this product is already installed” | Older or newer runtime present | Uninstall the existing version via Programs and Features first | | “Error 1721: There is a problem with this Windows Installer package” | Corrupted MSI or insufficient permissions | Redownload the file, run as admin, and disable antivirus temporarily | | Missing MSI DLLs | Windows Installer is outdated | Run Windows Update or install the latest Windows Installer runtime |